NanoGels Advanced Insulating Materials LLC, Abu Dhabi, United Arab Emirates (“NanoGels”, “we”, “us” or “our”) respects your privacy. This policy explains what personal information we collect through this website, how we use and protect it, the choices you have, and how the website uses cookies.
Information We Collect
Information you give us
When you send an enquiry through our form we collect your name, your email address and your message, and – if you choose to give them – your company name, your phone number, the subject of your enquiry and the product you are interested in. If you contact us by email, by phone or on WhatsApp, we receive your contact details and whatever you tell us in that conversation.
Information collected automatically
Like most websites, the server that hosts this website records technical information about each visit, such as the IP address, the type of browser and device, the pages requested and the date and time. We use it to keep the website secure and working properly. When you send the enquiry form, a coded form of your IP address is kept for one hour to limit repeated submissions. We do not use this information to build a profile of you.
How We Use Your Information
We use your personal information:
- to reply to your enquiry and give you the product information, technical recommendation or quotation you asked for;
- to manage our relationship with you as a customer or a prospective customer;
- to operate, secure and improve this website;
- to meet our legal and regulatory obligations.
We do this because it is needed to answer your request or to prepare a contract with you, because we have a legitimate interest in running and protecting our business, because you have given your consent, or because the law requires it. We do not sell your personal information. If we send you news or marketing messages, you can ask us to stop at any time.
Who We Share It With
We share personal information only where it is needed:
- with service providers that work for us, such as website hosting and email providers, who may use it only to provide their service;
- with our authorized distributors or partners in your region, where your enquiry is best handled by them;
- with professional advisers, regulators, courts or authorities, where the law requires it or to protect our legal rights;
- with a successor business, if NanoGels is reorganized, merged or sold.
Because we work with customers and partners in several countries, your information may be processed outside your own country, including in the United Arab Emirates. Where we transfer it, we take reasonable steps to keep it protected.
How Long We Keep It
We keep enquiries and related correspondence for as long as we need them to answer you, to maintain our business relationship and to keep proper business records, and for any longer period the law requires. After that we delete the information or make it anonymous.
How We Protect It
We use reasonable technical and organizational measures to protect personal information against loss, misuse and unauthorized access. No website or method of sending information over the internet is completely secure, so we cannot guarantee absolute security.
Your Rights
Depending on the law that applies to you, you may have the right to:
- ask what personal information we hold about you and receive a copy of it;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete your information;
- object to the way we use your information, or ask us to restrict it;
- withdraw a consent you have given.
To make a request, contact us using the details at the end of this page. We may need to confirm your identity before we act on it, and we will reply within the time the law allows. You may also complain to the data protection authority of your country.
Cookie Policy
Cookies are small text files that a website stores on your device. They are widely used to make websites work and to remember your choices.
Cookies we use
This website is built to work without tracking you. At the date of this policy:
- No advertising or analytics cookies. We do not place cookies that follow you across websites or measure your visit.
- Strictly necessary cookies. The website software sets cookies only where they are required for it to work, for example to keep an administrator of the website signed in. Ordinary visitors do not receive them.
- Embedded video. The corporate video on our home page is hosted by YouTube. It is loaded only when you press play; from then on YouTube (Google) may set its own cookies and collect information under its own privacy policy.
- Links to other services. WhatsApp, email and social media links open those services, which have their own cookie and privacy policies. Nothing is stored by them until you follow the link.
If we introduce analytics or other optional cookies in the future, we will update this policy and, where the law requires it, ask for your consent first.
Managing cookies
You can block or delete cookies in the settings of your browser. This website continues to work if you block all cookies.
Links to Other Websites
This website contains links to websites that we do not operate. This policy does not cover them; please read their own privacy policies.
Children
This website is intended for businesses and professionals. It is not directed at children, and we do not knowingly collect personal information from anyone under 18.
Changes to This Policy
We may update this policy from time to time. The date of the latest version is shown at the top of this page.
Contact Us
If you have a question about this policy or about your personal information, please contact us using the details at the end of this page or through our Talk to Us page. Your use of this website is also subject to our Terms & Conditions.
